Terms & Conditions

DELIVERY INFORMATION
Please note whilst every effort is made to deliver your order on time we are unable to guarantee a time delivery.

Same day delivery cut off time is 12.00pm (Midday) on the day of delivery.
Orders received after 12.00pm may be delivered on the following day.

All our deliveries are guaranteed for same day delivery by 5.30pm excluding peak periods such as Valentines Day, Mother’s Day and Christmas.

If you place in Order Notes section a request to have your order delivered by a certain time we will do our best to meet your request.

We suggest calling the store if you require a specific time for delivery (extra charges may apply)

SUBSTITUTION POLICY
Due to seasonal flower availability we may not be able to source the flowers shown in the images all year round, however, every effort will be made to ensure the look of the arrangement is as close to the picture as possible.

Only flowers of equal quality and value will be used to ensure that the final product is just as beautiful.

REFUND POLICY
At atlantis flowers we use fresh flowers and quality materials to ensure that you receive only the best. Flowers are perishable by nature, however, they should last between 4 to 7 days or more from delivery. If your flowers do not last at least 4 days, and have been cared for in a satisfactory manner, please contact us immediately to arrange a replacement or refund.

Complaints must be received within 24 hours of delivery and the product must be returned to allow us to assess the problem. Please note that we are unable to provide a replacement order or refund if the flowers have been thrown out and/or are not able to be returned or collected.